Incident registration

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Personal details
Car seat details
Attach images of the serial number and barcode (EAN) stickers.

Help

Place of purchase
Issue description
Tell us in detail what the problem with your car seat is: what happens, when it happens, and how it occurs.
Images and videos of the issue
Attach up to 5 files in JPG, PDF, or PNG format for images, and MOV or MP4 format for videos. Maximum size: 15MB.
Proof of purchase
Attach 1 file in JPG, PDF, or PNG format. Maximum size: 10MB.

In accordance with the provisions of current regulations on Personal Data Protection, we inform you that your data will be incorporated into the treatment system owned by SAFETY BABYAUTO SL, in order to answer your questions. In compliance with current regulations, SAFETY BABYAUTO SL informs that the data will be kept for the period strictly necessary to comply with the aforementioned precepts. We inform you that the processing of your data is legitimized by your consent.
SAFETY BABYAUTO SL informs that it will proceed to treat the data in a lawful, loyal, transparent, adequate, pertinent, limited, exact and updated manner. That is why SAFETY BABYAUTO SL undertakes to adopt all reasonable measures so that these are suppressed or rectified without delay when they are inaccurate.
In accordance with the rights conferred by the current regulations on data protection, you may exercise the rights of access, rectification, limitation of treatment, deletion, portability and opposition to the processing of your personal data as well as the consent given for the treatment of the same, directing your request to the postal address indicated above or to the email legal@babyauto.com
You can go to the competent Control Authority to present the claim that you consider appropriate.
Sending these data implies acceptance of this clause.

How to identify your car seat’s serial number

You will find it on the orange approval label that comes with each of our car seats. The number is located at the bottom of the label (5).

How to find the EAN code

The label with the car seat’s EAN code is next to the orange approval label. Both are usually placed on the back of the car seat.

Copyright ® 2026 · Safety Babyauto SL

Copyright ® 2022 · Safety Babyauto SL